"I just want to send you a note telling you how happy I am with my new vacuum. I can't believe all the power. I have demoed it to my family and All agree they will be in to visit you when they need a new vacuum. Thanks you and have a good day." - Sue C SEBO Vacuum Cleaner Customer waterford NY
"I'm happy with my new Vacuum Cleaner. So far so good. Very easy to use and picks up great! Just what I was looking for. Its always nice shopping in your store and everyone is very helpful.. I will continue to pass the word on about your store to my friends" Linda P. Vacuum Cleaner Customer Schenectady NY
"We had the furniture cleaned before our big move recently, and were very pleased with the results. Seven years of stains & odor - gone in an afternoon!
Also, had the carpets cleaned, and kitchen tile& grout done before putting the old house on the market. It looked so nice then and helped in getting the house sold within a few weeks!
The two gentlemen who did the work were professional and curtious; sorry I cant remember their names.
I will definitely call again soon, as our new house is in need of carpet cleaning, thanks in part to a dog!!
And, would certainly recommend your services to others."
- Joanne Poestenkill NY Carpet Cleaning Customer
"Hi John,
I just wanted to let you know that your carpet cleaning service continues to be great! You have reasonable pricing, no hidden costs and most of all- provide the best carpet cleaning service I have ever had! You also do an incredible job repairing my vacuum!
Thank you for all of the services you provide. Everyone is professional and courteous!
Sincerely," - Kilynn E Capital Vacuums Carpet Cleaning Customer in Albany NY
"I liked that after an emergency at my home Capital Vacuums team was so accommodating and sincere in helping me with my home crisis. I did not have a bad experience so there is nothing I like least about Capital Vacuums. I was very satisfied my the job that was done. I will definitely use your service again, your team is very reliable. I would definitely refer your service to others. Thank you very much for all your help and courtesy.
Sincerely," - Juanita Capital Vacuums Carpet Cleaning Customer in Nassau, NY
"Hello, To the owners at Capital Vacuum and John !! The Service Was very good ,after we talked about the price to do additional area rugs that were small and large . it was right to work from there ,I checked to see if anything was needed every so often as he went right around the house and down the staircase ,as i met up with him ,i could see the hard work he was doing on the coffee stains that i didnt even point out . our rugs went from ugly to "new" like condition .
as I glanced at my watch ,time wasnt an object either ,but my satisfaction was at the top of his list .
thank you so much" Rob N Capital Vacuums Carpet Cleaning Customer
"Dear John,I am emailing in response to the thank you card that I received in the mail. I hired your company for the second time last month because I have been so pleased with the service that I have received. Your customer service, as well as the reasonable prices and the quality of work of your employees, is why I have used your company instead of competitors. Thank you for the quality service and I will be recommending you when the opportunity presents itself.Sincerely." Elizabeth P. Albany NY Carpet Cleaning Customer
We recently had our carpets cleaned at 8 Aspen Lane in clifton park. Our cat had gotten sprayed by a skunk, so the whole house smelled and the carpets needed a very good cleaning. The service we received was great. The machine did break, so it took longer then normal, but the carpets came out clean and smelling fresh. Thanks!" Jennifer S. Clifton Park NY Carpet Cleaning Customer
Sorry I am just getting around to sending this email out to you as requested regarding the service that I received. I believe your staff came to my new place of Residence sometime in June or July of 2011 to clean my carpets in Delmar NY. I had started using your service about three years ago as a result of getting a flyer either at my door or in the mail. I can't quite remember which...but it was one of the two. Aside from that venue, I had no idea about your service. I was looking for a company that I could contract with to provide carpet cleaning service, and was going to just choose one of the ones that just routinely advertised via the TV. When I received your flyer and saw that your prices were more reasonable than what I was researching, so I decided to give it a try.
I have been very pleased!!!!! So much so, that I have decided to continue to use you each and every year. :-)
There was one year, in which a new guy [in training] was accompanied by one of your more veteran staff members. I will say this much, I was not pleased with the service that I received by the person in training. He seemed to not really be interested in caring for my furniture. Oh, yes...I generally have my couch and chairs cleaned as well as my carpet. So this trainee appeared to be unhappy with the work and didn't line up my couch and chair pillows in the manner in which I had become accustomed to by your service to allow for proper drying. Your veteran staff member noticed what the trainee had done, and came back into to my home and lined up my couch/chair pillows correctly. When I refer to the pillows, I'm not referring to throw pillows. I'm referring to the larger ones that we sit on that can actually be pulled out of the couch. I hope that makes sense.
In any event, I was pleased with how the veteran staff took over and completed the job to the level of expectation that I had become accustomed to as a result of using your service. As a result, I have continued to use your service.... and I will continue to do so each and every year.
Key things that I really like, is that I don't have to wait a week to have the work done. The last time that I called, this past summer.....you actually scheduled to have my home done the very next day. This....I was very pleased with.
So to answer your questions... 1. Things I liked the most: Quality of Service, being able to get an appointment fairly quickly, AND...the fact that you are interested in my feedback. 2. Things I liked the least: Having a Trainee doing the Job when He really wasn't invested or interested 3. Was I satisfied with the results: Yes!!! Very Much So. 4. Will I use your service again?: Every Year...I will call to have your team treat my carpet and if needed my furniture as well. 5. Will I refer others?: Yes...You can count on me to spread the word about the great service that you provide
Sincerely, " Lavonne Albany NY Carpet Cleaning Customer
"John,You’re folks did a solid job cleaning and sealing our tile floor on July 27th. The tile shine was returned to like-new condition and the grout was several shades lighter than I had expected once cleaned. We were satisfied with the results and would both refer you to a friend and call you again for our needs.As a fellow business owner John, I’ve got to also tell you how refreshing it is to see such great service both on the phone and now getting the hand-written note. Good luck to you & Capital Vacuums." Shawn S. Clifton Park NY Tile and Grout Cleaning Customer
"luved my clean carpet!!!! I even called to say THANK YOU! mike was my cleaner and he was very informative and professional. I sadly haven't had my stairs done in years and was truly happy the way they came out. Please send coupon fast i need to use it already. I had carpet cleaned for party and now after party we need it again!!!!! Thank you" Denise D Carpet Cleaning customer in Troy NY
I had hired your company to come out to my house on July 5th to clean my microfiber sofa. I was pleased with the tech that cleaned it and seems like he took his time. What I liked most was that it was quick and easy and yes I would use you again and I have already recommended Capital Vacuums to some of my friends. Thanks and look forward to doing business with your company in the future." - Jamie G. Albany NY Carpet and Upholstery Cleaning Company
"I was very happy with the tile and grout cleaning Mike provided in our bathroom. He removed and replaced the caulk that was mildewed. He was very respectful and pleasant to deal with. Another worker had borrowed his equipment and not replaced it, so he was here longer than he intended, but he offered to do the floor on our small bathroom to compensate, and that was wonderful. The bathroom looks great, and we would be very likely to use your services in the future. We would also refer others to you, based on our experience. Thank you for a job well done!" Joanne F. Clifton Park NY Tile and Grout Cleaning
"John, Just a note to let you know that I was very happy with my services that you provided a few weeks ago. You were very polite, neat and performed the services I requested very well. Thanks," - Sue D. Carpet Cleaning Customer Schenectady NY
"John, we were very impressed with the job at our house. The stairs look 100% better than before, very impressed and will recommend and re-use your business in the future. Thanks again." - Ken S. Carpet Cleaning Customer Albany NY
"We are very pleased with the workers you send and the great job they do on the carpets and furniture. I had already given your name to my daughter and sister, they were both pleased." - Judy Carpet & Upholstery Cleaning Customer Cohoes NY
